Cache of job #14156319

Job Title

Onboard Customer Service Officers


Iarnród Éireann Irish Rail


Dublin, Galway, Limerick, Mallow, Sligo, Tralee, Waterford & Westport


For full job description and details on how to apply: Is the role of Onboard Customer Service Officer part of your future career ambitions?    Iarnród Éireann Irish Rail is excited to launch our Onboard Customer Service Officer recruitment campaign. If you wish to become a proud brand ambassador for Iarnród Éireann Irish Rail, engaging with our customers in a frontline role, we welcome your application. As an Onboard Customer Service Officer, you will play a vital part in every customer’s journey and travel experience.   The purpose of our Onboard Customer Service Officer is to provide face to face customer service excellence on our rail services as well as providing an Onboard channel for ticket purchase and first-class sales/upgrades where applicable. You will demonstrate one of the organisations core values of placing customers at the heart of our business through highly impactful customer interaction throughout their rail journey. In support of this role expectation, you will receive extensive best practice customer service training, equipping you with the skills and confidence required for job success.   Successful candidates must demonstrate the following attributes:  A Passion for Customer Service.  Excellent Communication.  Motivation.  Problem Solving   Leading & Organising.  Numerical Ability   IT Proficiency  We are currently offering positions in multiple locations across the rail network - Dublin, Galway, Limerick, Mallow, Sligo, Tralee, Waterford & Westport. Your location of choice can be selected on your online application form.   There will be a number of multiple-hurdle phases in the selection process. This will include initial online assessments, competency-based interview, medical and reference checking.  We match the responsibility of this role with a salary scale starting from €31K per annum eventually reaching a maximum of €41K per annum after 10 years.    Applications open on Wednesday 27th April 2022.    Please note: The online applicant system will close when the required applicant number has been reached – early applications are recommended to avoid disappointment.     Please note that this advertisement is being hosted by the Public Appointments Service on The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.

Date Added

25 days ago